Privacy Policy

What we collect

We only collect what you type into a form on this website:

• When you ask for a price
  Your name, organisation, phone number, email and what you told us about the place that needs cleaning.
• When you send a proposal request (RFP)
  Your organisation, contact person, position, phone, email, sector and the requirement you described.
• When you apply for a job
  Your name, phone, email, the district you live in, your experience and when you could start, anything you write to us, and a CV if you choose to send one. It is seen only by the people who handle hiring. If we do not hire you, we keep it for up to 12 months and then delete it, unless you ask us to keep it for future jobs. You can ask us to delete it sooner. If we offer you a job and you answer through the private link we send, we record your answer, the name you type as your signature and the time.
• When you tell us how we did
  Your answers to the six questions, and the job or site the code was printed for. Your name and phone number are optional, and we only ask for them if you want a reply, and we only use them for that if you tick the box. We do not publish what you write, or any score worked out from it, anywhere.
• When our staff sign in
  For security, every sign-in attempt to our staff area is recorded with the time and network address. This applies to our own employees, not to visitors.

We do not take payments on this website, so we never see your card or bank details. We do not use advertising trackers, and we do not build profiles of visitors.

Why we use it

• To reply to you and arrange a visit to your premises
• To prepare your quotation or written proposal
• To consider your job application
• To keep our staff area secure

We do not sell your information, and we do not pass it to anyone else for marketing.

Where it is kept

Form submissions are stored in our secure database. Only authorised Malawi Shine staff can see them, and each person only has access to the part of the system their role requires.

If we clean your premises

Our staff are trained to keep anything they see on your site confidential: papers, screens, conversations and visitors. This is part of their induction, before they are ever deployed.

Asking us to delete your information

You may ask for a copy of what we hold about you, or ask us to delete it, at any time. Email info@malawishineservices.com and we will act on it. You can also speak to a director directly:

• Christopher J. Sibale · Managing Director · +265 996 22 12 62
• Jacob Sibwila · Business Development & Brand Director · +265 995 823 045